You have the option to set the maximum size for files sent through the portal as well as the extensions of the files you accept.

Define the type of extensions accepted in the client portal
From the 'My Company-Other Settings' section, add the list of extensions you accept. Separate extensions with a comma.

Set the maximum size of files accepted in the client portal
From the 'My Company -Other Settings' section, enter into a number of the maximum files size sent by your customers via the portal (size expressed in MB).

⚠️ We recommend 10Mb/file but it all depends on your business or requirements. (The higher, the longer it will take to load of course). Whether you customize it or not the max file size will always be 50Mb/ file). You can get higher limits as an Enterprise client.

Also, learn more about storage limits. 

⚠️You can also manage the file format à la carte from the template or application page (While setting up a line item).

Understanding the files missing detector

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